Employment
We are always looking for a qualified resumes to keep on file. Application for the following positions will be kept in our system for up to 3 months. Please be sure to specify the position you are applying for and to include a cover letter listing expected wage along with a current resume.
- Fire alarm technician - ASTTBC CERTIFIED
- Fire Suppression Technician - ENTRY LEVEL
- Fire Suppression Technician - ASTTBC CERTIFIED
- Fire extinguisher Technician
- Fire sprinkler technician
- Fire/Burglar Alarm Monitoring Technician
- Junior Accounts Payables Clerk
- Office support staff
- Office Clerk
- Shop technician
- Shipping / Receiving
- Salesperson
Customer Service Manager (Posting date: January 2, 2012)
We are currently searching for a Customer Service Manager to join our team. This person will be directly responsible for:
- Supervising the Service Coordinator and actively participating in the coordination of the service and installation schedules of the technicians.
- Working in conjunction with the sales team to achieve customer satisfaction by ensuring jobs won are carried out as per customer requirements and in a timely manner.
- Fielding customer calls and resolving issues as required.
- Resolving issues escalated from dispatch staff.
- Liaising with customers when escalated from Service Technicians.
- Consistently reviewing systems and processes and making improvements as required.
- Participating in the hiring of quality individuals, as required.
The ideal candidate will have the following qualifications:
See below for information to apply for this position. Please include "CUSTOMER SERVICE" in the subject line.
We are currently searching for a Customer Service Manager to join our team. This person will be directly responsible for:
- Supervising the Service Coordinator and actively participating in the coordination of the service and installation schedules of the technicians.
- Working in conjunction with the sales team to achieve customer satisfaction by ensuring jobs won are carried out as per customer requirements and in a timely manner.
- Fielding customer calls and resolving issues as required.
- Resolving issues escalated from dispatch staff.
- Liaising with customers when escalated from Service Technicians.
- Consistently reviewing systems and processes and making improvements as required.
- Participating in the hiring of quality individuals, as required.
The ideal candidate will have the following qualifications:
- Experience: 3 - 5 years of supervisory customer service experience in the fire and safety industry or similar technical service based industry OR retail management experience.
- Strong skills with MS Office.
- Proven ability to mentor and motivate employees.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent time-management, organizational skills and attention to detail.
See below for information to apply for this position. Please include "CUSTOMER SERVICE" in the subject line.
To apply for an opening:
If you are interested in any of these positions, have the right attitude, and meet the criteria listed above, please forward your resume and cover letter, including salary expectations, to
If you are interested in any of these positions, have the right attitude, and meet the criteria listed above, please forward your resume and cover letter, including salary expectations, to
We thank all applicants, however, only those selected for interview will be contacted.
